農(nóng)業(yè)部農(nóng)機化司關(guān)于試運行全國農(nóng)機質(zhì)量投訴管理系統(tǒng)的通知

2017-09-19 10:52:36 來源：中國農(nóng)業(yè)機械化信息網(wǎng)信息中心 閱讀量：16698 評論

農(nóng)機科〔2017〕38號
 
各省、自治區(qū)、直轄市及計劃單列市農(nóng)機(農(nóng)業(yè)、農(nóng)牧)局(廳、委、辦)，新疆生產(chǎn)建設(shè)兵團農(nóng)業(yè)局，黑龍江省農(nóng)墾總局，農(nóng)業(yè)部農(nóng)業(yè)機械試驗鑒定總站：
 
　　為提高農(nóng)機質(zhì)量投訴監(jiān)督(以下簡稱投訴工作)信息化水平，促進投訴工作的規(guī)范實施，我司組織開發(fā)了全國農(nóng)機質(zhì)量投訴管理系統(tǒng)(以下簡稱系統(tǒng))，已在中國農(nóng)業(yè)機械化信息網(wǎng)上線試運行(“中國農(nóng)業(yè)機械化信息網(wǎng)”的“應(yīng)用系統(tǒng)”欄目中，網(wǎng)址http://zlts.njztc.com)。現(xiàn)將試運行有關(guān)事項通知如下。
 
　　一、系統(tǒng)功能
 
　　系統(tǒng)基于網(wǎng)絡(luò)平臺運行，分為投訴受理、投訴處理、檔案管理和投訴信息統(tǒng)計分析四大板塊。目前已實現(xiàn)縣級以上農(nóng)機質(zhì)量投訴監(jiān)督機構(gòu)內(nèi)部工作的全流程管理，包括：對各地農(nóng)機質(zhì)量投訴監(jiān)督機構(gòu)的查詢，投訴案件的網(wǎng)上登記、交辦、處理、進度查詢和檔案管理等。投訴的網(wǎng)上受理，數(shù)據(jù)的統(tǒng)計、匯總和分析功能將在后期開通。
 
　　二、系統(tǒng)應(yīng)用
 
　　系統(tǒng)服務(wù)用戶主要包括部、省、市、縣四級農(nóng)機質(zhì)量投訴監(jiān)督管理人員，農(nóng)機生產(chǎn)企業(yè)用戶和普通投訴用戶三類。目前，系統(tǒng)已開放類用戶的注冊功能，登錄賬號和密碼請聯(lián)系農(nóng)業(yè)部農(nóng)業(yè)機械試驗鑒定總站質(zhì)量監(jiān)督處索取(聯(lián)系方式見后)。注冊成功登陸后，請迅速更改登陸密碼，防止出現(xiàn)信息泄露事件。另外兩類用戶注冊將根據(jù)平臺功能拓展逐步開放。系統(tǒng)具體操作使用方法和要求可通過點擊系統(tǒng)主頁面右下角“下載使用說明書”進行了解。
 
　　三、信息提交
 
　　各省(區(qū)、市)農(nóng)機化主管部門要認真組織做好該系統(tǒng)使用工作，確定轄域內(nèi)各級投訴監(jiān)督機構(gòu)使用系統(tǒng)的人員，索取并分配各級用戶的登錄賬號和登錄密碼。按照《農(nóng)業(yè)部辦公廳關(guān)于進一步加強農(nóng)業(yè)機械質(zhì)量投訴監(jiān)督工作的通知》(農(nóng)辦機〔2012〕22號)有關(guān)要求，根據(jù)系統(tǒng)設(shè)定的文本格式、統(tǒng)計表格等，組織填報相關(guān)統(tǒng)計信息。組織對2016年以來轄區(qū)內(nèi)農(nóng)機質(zhì)量投訴信息進行匯總統(tǒng)計，2017年10月15日前將統(tǒng)計信息補錄到“全國農(nóng)機質(zhì)量投訴管理系統(tǒng)”中，并填寫農(nóng)業(yè)機械質(zhì)量投訴信息匯總表(見附件)。
 
　　四、其他要求
 
　　系統(tǒng)是轉(zhuǎn)變投訴工作管理和服務(wù)方式的重要載體，是加強投訴信息統(tǒng)計報送和分析利用的有效途徑，發(fā)揮好系統(tǒng)作用需要各方共同努力。各單位要加強系統(tǒng)數(shù)據(jù)的日常維護和管理，不斷提高農(nóng)機質(zhì)量投訴監(jiān)督工作信息化水平。組織有關(guān)人員認真學(xué)習相關(guān)操作規(guī)定，了解平臺設(shè)置和功能、熟悉操作方法和要求，規(guī)范使用系統(tǒng)，確保投訴信息報送制度的落實。要按照“誰提交，誰負責”的原則，確保提交信息的真實、準確、及時、有效。
 
　　各單位在使用中發(fā)現(xiàn)的問題請及時向農(nóng)業(yè)部農(nóng)業(yè)機械試驗鑒定總站質(zhì)量監(jiān)督處反映，聯(lián)系人：蔣繼楠，電話：010-59199031。
 
　　農(nóng)業(yè)部農(nóng)業(yè)機械化管理司
 
　　2017年9月18日

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