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中機(jī)美諾成功舉辦2023年服務(wù)商培訓(xùn)及9360青貯機(jī)培訓(xùn)班

2023-05-23 08:48:24 來源：中機(jī)美諾 閱讀量：17377 評(píng)論

導(dǎo)讀：4月15日，中機(jī)美諾客戶服務(wù)中心在固安生產(chǎn)基地舉辦了為期5天的2023年中機(jī)美諾服務(wù)商培訓(xùn)及9360型青貯機(jī)培訓(xùn)班。

　　【農(nóng)機(jī)網(wǎng) 明星企業(yè)】隨著美諾青貯機(jī)市場(chǎng)占有率的不斷提高以及新機(jī)型銷量的快速增長(zhǎng)，滿足客戶需求和推動(dòng)美諾標(biāo)準(zhǔn)化服務(wù)變得更加重要，2023年度美諾青貯機(jī)服務(wù)商培訓(xùn)工作陸續(xù)展開。
 
　　4月15日，中機(jī)美諾客戶服務(wù)中心在固安生產(chǎn)基地舉辦了為期5天的2023年中機(jī)美諾服務(wù)商培訓(xùn)及9360型青貯機(jī)培訓(xùn)班。來自內(nèi)蒙古、山西、陜西、河南和寧夏等地多家服務(wù)商共計(jì)20余人參加了本次培訓(xùn)。中機(jī)美諾董事長(zhǎng)、總經(jīng)理崔剛蒞臨現(xiàn)場(chǎng)，并發(fā)表致辭。
 
　　在培訓(xùn)期間，中機(jī)美諾服務(wù)總監(jiān)王飛對(duì)標(biāo)準(zhǔn)化服務(wù)內(nèi)容進(jìn)行講解，包括完整交機(jī)流程、規(guī)范化服務(wù)、模板化季后檢修、萬企鏈的規(guī)范使用以及服務(wù)人員培訓(xùn)認(rèn)證等方面內(nèi)容，以達(dá)到全方面指引服務(wù)商發(fā)展的目的。中機(jī)美諾配件部經(jīng)理崔宏旭為服務(wù)商分享配件庫的管理經(jīng)驗(yàn)，并宣講了中機(jī)美諾配件供應(yīng)政策，助力服務(wù)商提升配件庫的管理水平。
 
　　中機(jī)美諾研發(fā)工程師華榮江、赫志飛、李雷霞分別就9360整機(jī)結(jié)構(gòu)、液壓原理、電器原理做詳細(xì)講解，并對(duì)學(xué)員們服務(wù)中遇到的問題一 一解答，培訓(xùn)內(nèi)容生動(dòng)豐富，簡(jiǎn)潔易懂。中機(jī)美諾服務(wù)工程師崔曉東引導(dǎo)學(xué)員們實(shí)車拆解，講解保養(yǎng)維護(hù)技術(shù)要點(diǎn)，分享寶貴服務(wù)經(jīng)驗(yàn)，使學(xué)員們更快速地掌握服務(wù)9360青貯機(jī)的技能。
 
　　本次培訓(xùn)打破常規(guī)演示流程，采取角色扮演的模式，充分還原日常面對(duì)客戶的情況，分組做交機(jī)流程?，F(xiàn)場(chǎng)氣氛活躍，學(xué)員們都輕松地完成了完善規(guī)范的交機(jī)流程。不但掌握了9360青貯機(jī)維修保養(yǎng)服務(wù)流程，還對(duì)標(biāo)準(zhǔn)化服務(wù)有了更進(jìn)一步認(rèn)識(shí)，有效提高了服務(wù)商為客戶提供完善、貼心服務(wù)保障的信心和能力。學(xué)員們普遍表示對(duì)這次培訓(xùn)比較滿意，收獲較大。本次培訓(xùn)達(dá)到了預(yù)期效果，取得了圓滿成功！

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