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涉及沃得、久保田、洋馬等品牌,江西省農(nóng)機質(zhì)量調(diào)查結(jié)果出爐

2024-03-18 14:29:36 來源:農(nóng)機網(wǎng)整理 閱讀量:26531 評論

導讀:近日,江西省農(nóng)業(yè)農(nóng)村廳公布2023年農(nóng)機質(zhì)量調(diào)查情況。

  【農(nóng)機網(wǎng) 熱點關(guān)注】2023年,江西省農(nóng)業(yè)農(nóng)村廳組織力量對省內(nèi)部分在用水稻插秧機與谷物干燥機進行了質(zhì)量調(diào)查,并與近日公布了質(zhì)量調(diào)查結(jié)果。
 
  此次調(diào)查對象為2021年購買、使用滿一個作業(yè)季節(jié)且享受農(nóng)機購置補貼的水稻插秧機和批式循環(huán)谷物干燥機產(chǎn)品。
 
  調(diào)查采取用戶滿意度評價的方法進行,由用戶對其使用的水稻插秧機和循環(huán)谷物干燥機安全性、可靠性、適用性以及售后服務狀況(以下簡稱“三性一狀況”)四項內(nèi)容分別進行滿意度評價。調(diào)查人員深入各鄉(xiāng)鎮(zhèn)開展入戶調(diào)查工作,一戶一戶走訪,耐心細致地向購機者或機手詢問人員信息、產(chǎn)品信息、機器使用狀況以及作業(yè)中存在的問題等,按照要求聽取并記錄購機者或機手對機具改進的意見和建議。調(diào)查中認真填寫質(zhì)量調(diào)查表,逐項完成調(diào)查表填寫。通過現(xiàn)場詢問、查看、取證后確認,得出不同用戶對該型號產(chǎn)品“三性一狀況”調(diào)查指標的單項滿意度分值。調(diào)查結(jié)束后,調(diào)查人員和用戶在調(diào)查表上簽字確認。在此基礎上,按《實施方案》確定的評價方法計算得出相應型號產(chǎn)品“三性一狀況”單項滿意度和綜合滿意度評價分值。
 
水稻插秧機調(diào)查結(jié)果及問題
 
  水稻插秧機涉及江蘇沃得高新農(nóng)業(yè)裝備有限公司(原:江蘇沃得植保機械有限公司、原:沃得重工(中國)有限公司)、久保田農(nóng)業(yè)機械(蘇州)有限公司、浙江星萊和農(nóng)業(yè)裝備有限公司、洋馬農(nóng)機(中國)有限公司等4家企業(yè)5個型號共50批次產(chǎn)品。
 
  此次調(diào)查的5個機型水稻插秧機產(chǎn)品總體滿意度評價得分為83.85分,屬于“滿意”檔次。
 
  問題:
 
  調(diào)查現(xiàn)場發(fā)現(xiàn),秧箱、秧針部位警示標志缺失現(xiàn)象占比6%;發(fā)動機排氣管部位警示標志缺失現(xiàn)象占比36%;發(fā)動機排氣管部位安全防護缺失嚴重,50臺調(diào)查樣機中有24臺未見防護裝置,占比48%;推廣鑒定標志缺失現(xiàn)象占比24%;用戶私自加(改)裝現(xiàn)象占比22%,最多的1臺有2處加(改)裝,包括加裝遮陽蓬、加攝像頭、加插秧深度顯示器、加北斗終端、加藥箱等,還存在加改裝施肥裝置;
 
  共有3臺調(diào)查樣機累計發(fā)生3次故障(不包括輕微故障),其中嚴重故障2次,一般故障1次。主要表現(xiàn)為插針連接絲損壞、轉(zhuǎn)向機構(gòu)損壞等移植系統(tǒng)故障;發(fā)電機,顯示屏不顯示等發(fā)電機系統(tǒng)故障;
 
  各調(diào)查樣機對秧苗、田塊、農(nóng)藝條件以及田間通過性等適用性較好,作業(yè)性能基本能夠滿足用戶要求,結(jié)合與用戶交流情況,用戶總體較為滿意;但也有部分用戶反映底盤過低、動力偏小、秧苗漏插、插秧平衡器感應不靈敏、插秧效率低、秧盤偏小、整機及配件價格貴等問題;
 
  存在偏遠地區(qū)的配件供應不及時,售后服務人員技術(shù)能力不足,專職維修人員少,部分維修人員技術(shù)水平有限無法及時解決問題以及服務態(tài)度不好,導致在評價結(jié)果中出現(xiàn)了“不滿意”的情況,需要引起生產(chǎn)企業(yè)、經(jīng)銷商和農(nóng)機管理部門的重視。
 
谷物干燥機調(diào)查結(jié)果及問題
 
  谷物干燥機涉及安徽賽威機械有限公司、江西大隆重型工業(yè)有限公司、合肥三伍機械有限公司、江西開門子現(xiàn)代農(nóng)機裝備有限公司、湖南省農(nóng)友盛泰農(nóng)業(yè)科技有限公司、安徽金糧機械科技有限公司、安徽正陽機械科技有限公司等7家企業(yè)8個型號共50批次產(chǎn)品。
 
  此次調(diào)查的8個機型谷物干燥機產(chǎn)品總體滿意度評價得分為75.80分,屬于“滿意”檔次。
 
  問題:
 
  安全警示標志缺失占比6%;外露傳動件防護罩拆卸率16%;距離地面3米以上的爬梯無護圈現(xiàn)象占比16%;推廣鑒定標志缺失現(xiàn)象嚴重,50臺調(diào)查樣機中有20臺未見推廣鑒定標志,占比40%;用戶私自加(改)裝現(xiàn)象占比6%,最多的1臺有2處加(改)裝,包括加裝變頻器用以改變進排糧電機轉(zhuǎn)速、加裝控制熱風量裝置、加裝熱風爐支架、加裝進料管及改裝下糧管;
 
  共有8臺調(diào)查樣機累計發(fā)生9次故障(不包括輕微故障),其中嚴重故障5次,一般故障4次。主要表現(xiàn)為電機燒壞、電機軸承損壞、排糧機構(gòu)軸承損壞、進糧機構(gòu)斷軸、排糧機構(gòu)斷軸、碎米率高、進糧機構(gòu)鏈條損壞及排風口漏谷子等;
 
  各調(diào)查樣機對降水能力、干燥作業(yè)質(zhì)量(干燥后谷物品質(zhì))、配套電機、電氣控制有效性和靈敏度等適用性較好,作業(yè)性能基本能夠滿足用戶要求,結(jié)合與用戶交流情況,用戶總體較為滿意;但也有部分用戶反映電機動力偏小、烘干效率低、烘干不均勻、操作性差、無法兼容烘干其他作物、攪龍底板易損、糧倉尾板易損、風機功率偏小,設備材質(zhì)需加強、配件采購不便利等問題;
 
  主要存在偏遠地區(qū)的配件供應不及時,售后服務人員技術(shù)能力不足,專職維修人員少。尤其是農(nóng)忙時節(jié)部分維修人員無法及時解決問題且與農(nóng)戶之間未及時有效地溝通,導致在評價結(jié)果中出現(xiàn)了“不滿意”及“很不滿意”的情況,需要引起生產(chǎn)企業(yè)、經(jīng)銷商和農(nóng)機管理部門的重視。
 
  針對本次質(zhì)量調(diào)查發(fā)現(xiàn)的問題,江西省農(nóng)業(yè)農(nóng)村廳表示將跟蹤督促相關(guān)企業(yè)做好整改。有關(guān)農(nóng)機生產(chǎn)企業(yè)要聚焦自身存在的問題和用戶需求,加強生產(chǎn)工藝工裝管控,提高對國家強制性標準的認識,嚴格執(zhí)行國家強制標準對安全標志、防護等方面的要求,牢固粘貼醒目的警示標志,保證用戶使用安全;完善售后三包服務體系,提升售后服務能力;保障零配件供應,滿足用戶的需求;加強產(chǎn)品售后安裝調(diào)試和機手培訓,提高服務水平。
 
  注:本文由農(nóng)機網(wǎng)(tmpdc.cn)整理發(fā)布,資料來源:江西省農(nóng)業(yè)農(nóng)村廳。
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