四川省農(nóng)資打假響“春雷” 護(hù)農(nóng)保耕“農(nóng)機(jī)3.15”

2020-03-12 09:22:14 來(lái)源：四川省農(nóng)業(yè)機(jī)械鑒定站 閱讀量：21865 評(píng)論

　　【農(nóng)機(jī)網(wǎng) 熱點(diǎn)關(guān)注】 為貫徹落實(shí)2020年春耕備耕農(nóng)資打假工作視頻會(huì)議精神，響應(yīng)“聚力提質(zhì)量 護(hù)農(nóng)保春耕”全國(guó)“農(nóng)機(jī)3·15”消費(fèi)者權(quán)益日活動(dòng)號(hào)召，四川省積極部署“農(nóng)機(jī)3·15”消費(fèi)者權(quán)益日活動(dòng)。四川省農(nóng)業(yè)機(jī)械鑒定站制定了活動(dòng)方案、發(fā)出了宣傳倡議、開(kāi)辟了“農(nóng)機(jī)3·15”專欄、謀劃了專欄上線儀式等，多舉措增強(qiáng)農(nóng)機(jī)投訴監(jiān)督力度、提升“農(nóng)機(jī)3·15”活動(dòng)影響力。
 
　　一、制定“農(nóng)機(jī)3·15”活動(dòng)方案
 
　　制定了《2020年四川省“農(nóng)機(jī)3·15”消費(fèi)者權(quán)益日活動(dòng)方案》。確定了活動(dòng)目的、主題、形式和內(nèi)容，方案包括開(kāi)設(shè)“農(nóng)機(jī)3·15”專欄及飄窗、提供投訴機(jī)構(gòu)查詢、遠(yuǎn)程投訴受理、維權(quán)咨詢服務(wù)等線上服務(wù)；以平臺(tái)為基礎(chǔ)，號(hào)召全省市州轉(zhuǎn)載專欄內(nèi)容；在企業(yè)QQ群、微信群轉(zhuǎn)載鏈接，增進(jìn)農(nóng)機(jī)生產(chǎn)企業(yè)、農(nóng)機(jī)用戶參與度。
 
　　二、公開(kāi)發(fā)布“農(nóng)機(jī)3·15”活動(dòng)倡議函
 
　　通過(guò)四川省農(nóng)業(yè)農(nóng)村廳向全省各市(州)、縣(市、區(qū))農(nóng)業(yè)(農(nóng)牧)農(nóng)村局公開(kāi)發(fā)出《關(guān)于開(kāi)展<2020年四川省“農(nóng)機(jī)3·15”消費(fèi)者權(quán)益日活動(dòng)>的函》。為擴(kuò)大活動(dòng)的影響力和宣傳效果，倡議各市(州)、縣(市、區(qū))農(nóng)機(jī)投訴監(jiān)督部門開(kāi)設(shè)本地區(qū)“3·15”活動(dòng)宣傳專欄或轉(zhuǎn)載全省農(nóng)機(jī)“3·15”專欄的內(nèi)容；要求省、市、縣三級(jí)農(nóng)機(jī)質(zhì)量投訴監(jiān)督機(jī)構(gòu)相關(guān)人員值守投訴電話，做好投訴咨詢和投訴受理等工作。
 
 
 
       三、籌劃網(wǎng)站“農(nóng)機(jī)3·15”專欄
 
　　籌劃在四川省農(nóng)業(yè)機(jī)械鑒定站網(wǎng)站開(kāi)辟“農(nóng)機(jī)3·15”專欄及飄窗，并于3月15日上線運(yùn)行。線上專欄設(shè)置“3·15動(dòng)態(tài)”、“政策法規(guī)”、“投訴指南”、“科普宣傳”等四大板塊，涵蓋農(nóng)機(jī)化政策法規(guī)、典型農(nóng)機(jī)質(zhì)量投訴案例、農(nóng)機(jī)質(zhì)量投訴指南、農(nóng)機(jī)識(shí)假辨假的科普視頻、農(nóng)機(jī)企業(yè)線上承諾等內(nèi)容。專欄接入全國(guó)“農(nóng)機(jī)3·15在行動(dòng)”專題活動(dòng)鏈接。同時(shí)積極號(hào)召省內(nèi)農(nóng)機(jī)生產(chǎn)企業(yè)在線上做出“聚力提質(zhì)量護(hù)農(nóng)保春耕”的質(zhì)量承諾視頻和簽署質(zhì)量承諾書(shū)。
 
 
 
       四、上報(bào)農(nóng)機(jī)投訴典型案例
 
　　開(kāi)展農(nóng)機(jī)投訴用戶滿意度回訪活動(dòng)，配合農(nóng)業(yè)農(nóng)村部農(nóng)機(jī)試驗(yàn)鑒定總站征集農(nóng)機(jī)投訴典型案例工作，組織整理 “故障頻出誤農(nóng)時(shí)，行政部門已介入，不再受理”、“用戶退貨引不滿，多次協(xié)調(diào)終解決”、“機(jī)器故障有原因，全款退貨得調(diào)解”等8個(gè)典型投訴案例材料，及時(shí)匯總上報(bào)，分析處理過(guò)程，依據(jù)《產(chǎn)品質(zhì)量法》《消費(fèi)者權(quán)益保護(hù)法》及《農(nóng)業(yè)機(jī)械產(chǎn)品修理、更換、退貨責(zé)任規(guī)定》等對(duì)案件評(píng)析，為宣傳政策法規(guī)、投訴指南等奠定基礎(chǔ)。
 
　　五、強(qiáng)化農(nóng)機(jī)質(zhì)量投訴監(jiān)督
 
　　為貫徹疫情防控與春耕生產(chǎn)“兩手抓、兩手硬”的要求，四川省農(nóng)業(yè)農(nóng)村廳牽頭發(fā)出《關(guān)于切實(shí)做好新冠肺炎疫情防控期間農(nóng)機(jī)春耕備耕工作的函》，要求“強(qiáng)化農(nóng)機(jī)質(zhì)量投訴監(jiān)督工作”，明確企業(yè)質(zhì)量主體意識(shí)、增進(jìn)用戶維權(quán)意識(shí)，也更體現(xiàn)了農(nóng)機(jī)化質(zhì)量監(jiān)管部門維護(hù)好農(nóng)機(jī)使用者、生產(chǎn)者、銷售者合法權(quán)益的責(zé)任擔(dān)當(dāng)。
 

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