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貴州省2022年水稻插秧機質量調查報告

2023-07-25 08:57:47 來源：貴州省農業(yè)農村廳農業(yè)機械化管理處 閱讀量：12444 評論

導讀：查范圍：2020年以來，在省內購買使用滿一個作業(yè)季，且享受我省農機購置補貼政策的水稻插秧機(4行及以上)。

　　貴州省2022年水稻插秧機質量調查報告
 
　　為了解掌握貴州省在用水稻插秧機質量水平，促進產品質量提升和服務質量改善，維護購機農民合法權益，根據《中華人民共和國農業(yè)機械化促進法》《農業(yè)機械質量調查辦法》(農業(yè)部令第69號)和《2022年貴州省水稻插秧機質量調查實施方案》有關要求，省農業(yè)農村廳農業(yè)機械化管理處組織有關單位于2022年11月—12月對省內水稻插秧機開展了質量調查，現將調查情況報告如下。
 
　　一、基本情況
 
　　(一)調查時間：2022年11月—12月。
 
　　(二)調查范圍：2020年以來，在省內購買使用滿一個作業(yè)季，且享受我省農機購置補貼政策的水稻插秧機(4行及以上)。
 
　　(三)調查地點：貴陽市、遵義市、安順市、六盤水市、銅仁市、黔西南州、黔南州。
 
　　(四)調查數量：共調查8家生產企業(yè)生產的77臺水稻插秧機，其中手扶式插秧機28臺、乘坐式插秧機49臺(詳見附件1)。
 
　　(五)調查方法：采取用戶滿意度評價方法進行，用戶對安全性、可靠性、適用性、售后服務狀況(以下簡稱“三性一狀況”)進行滿意度評價打分，經座談交流、現場查看、核驗確認，得出單項滿意度評價；在此基礎上，按滿意指數評價方法作出相應型號產品“三性一狀況”單項滿意指數和水稻插秧機總體滿意指數評價(詳見附件2)。
 
　　二、調查結果
 
　　(一)用戶對水稻插秧機質量綜合滿意指數綜合評分為84.67分，屬于“滿意”檔次。產品綜合滿意指數評分為“滿意”及以上的占調查總數的83.12%，反映出用戶對產品的總體評價較好。
 
　　(二)“三性一狀況”4項內容總體滿意指數評分結果為：安全性83.69分、可靠性92.35分、適用性73.93分、售后服務89.66分，可靠性得分最高，適用性得分最低。無用戶投訴，94.81%的用戶表示下次還會購買同一企業(yè)的產品，6.49%的用戶反應產品需進一步改進。
 
　　三、存在的問題
 
　　調查結果顯示，用戶對水稻插秧機質量綜合滿意指數綜合評分為84.67分，屬于“滿意”檔次，但部分產品的“三性一狀況”仍存在一些問題。
 
　　(一)安全性方面。部分水稻插秧機安全標志缺失，安全標志缺失較多的位置是工作臺，例如東風井關農業(yè)機械有限公司的1臺2ZS-4B(PC4)型手扶式插秧機、1臺2ZS-6A(PC6-80)型手扶式插秧機的工作臺無安全標志。
 
　　(二)可靠性方面。故障總次數5次，均為一般故障。例如洋馬農機(中國)有限公司的1臺2ZGQ-60D型乘坐式高速插秧機出現1次秧針彎曲的故障；久保田農業(yè)機械(蘇州)有限公司的1臺2ZGQ-6D7型乘坐式高速插秧機出現1次秧針彎曲故障；久保田農業(yè)機械(蘇州)有限公司的1臺2ZGQ-6D7型乘坐式高速插秧機出現1次因機身傾斜造成發(fā)動機油箱進水導致熄火的故障；久保田農業(yè)機械(蘇州)有限公司的1臺2ZGQ-6D1(SPV-6CMD)型乘坐式高速插秧機出現2次插秧裝置自動啟動及插秧裝置旋轉部件無法關停的故障。
 
　　(三)適用性方面。部分機型適用性有待提高，如遇到小地塊轉彎時留下的空隙大，補苗量大，不適應小田塊作業(yè)，對于整地和秧苗質量要求太高，插秧后會出現秧苗立不住等問題。
 
　　(四)售后服務方面。部分售后服務仍相對滯后，售后服務網點少，易損配件配備少且不易購買，售后未進行人員或電話回訪，售后服務人員的態(tài)度一般等。
 
　　四、問題原因分析
 
　　(一)安全意識有待提高。部分企業(yè)對產品安全要求不夠重視，容易忽視安全標志永久性和安全防護裝置全面性，導致安全標志易脫落、安全防護和安全裝置缺失。
 
　　(二)適用性影響因素多。水稻插秧機效果既受產品質量的影響，同時也受整地質量、秧苗質量和人員操作等條件影響，造成機具適用性相對不高。
 
　　(三)部分零部件質量不過關。部分企業(yè)采用的零部件質量不過關，零部件的設計和材質選擇不當，損壞頻繁，可靠性和穩(wěn)定性難以得到保證。產品在研發(fā)設計、生產制造、質量檢驗等環(huán)節(jié)有待加強。
 
　　(四)售后服務能力有限。服務意識淡薄，忽視對產品售后服務保障。部分產品的售后維修能力不足，部分售后人員技術水平低，不能及時解決問題，售后服務網點少，易損配件配備少且不易購買。
 
　　針對此次質量調查中發(fā)現的問題，各有關市(州)農機化主管部門要結合農業(yè)機械推廣鑒定證書、標志使用情況及產品一致性等監(jiān)督管理要求，組織督導轄區(qū)內企業(yè)按時做好整改工作。企業(yè)拒不整改或逾期達不到整改要求的，農機鑒定機構要按照有關規(guī)定注銷該產品的農業(yè)機械推廣鑒定證書。
 
　　附件：1.2022年水稻插秧機質量調查對象表
 
　　2.三性一狀況滿意指數評分表
 
　　貴州省農業(yè)農村廳農業(yè)機械化管理處
　　2023年2月17日

 

 


 

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